THE TSA SCAM
 The Transferable Skills Analysis Scam
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kim lawhorn said:   July 3, 2010 10:07 am PST
7/2010 Cigna's Gary Person and Karol Johnson have manipulated my husband's claim. They intentionally scheduled an IME when we we in another state seeking treatment, but only after using my husband's father's personal criminal history to stop paying my husband's claim. 17 Doctors say he cannot work, even Cigna's own Peer Reviewers. It's been 300 days since I submitted his appeal with no resolution, letters, updates. Just Gary Person completely ignoring us now, in spite of my husband's rock solid claim.

Jonathan M. Feigenbaum said:   July 10, 2009 6:47 am PST
You are providing an excellent service informing the public about the biased opinions relied upon by insurance companies to avoid providing disability benefits owed. to insureds. The so-called professional providing biased opinions that are masquerading as medical opinions or science need to be continually brought to the surface. Keep up the good work. Congress needs to reform ERISA. Exposing the abuses is a method for achieving that goal. Jonathan M. Feigenbaum www.erisaattorneys.com

thetsascam said:   June 16, 2009 5:32 pm PST
The last two days had the highest number of visits on record. Many searches for "cigna disability denial", "photofax inc", "cigna disability management robert anfield", "gary person cigna", "transferable skills analysis"......

Thomas said:   April 17, 2009 8:32 pm PST
Hi This is a wonderful opinion. The things mentioned are unanimous and needs to be appreciated by everyone scott office jobs

turner said:   April 15, 2009 10:21 pm PST
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Pat Williams said:   April 8, 2009 2:09 am PST
Your site is very useful.

kapil said:   March 20, 2009 12:33 am PST
it's very nice thing,,,,,we can know abut eatch other by this way...........

thetsascam said:   November 1, 2008 1:17 pm PST
Thank you for the comments. The google and yahoo searches landing at thetsascam continue to rise. Searches for one particular disability claim manager have reached extraordinary levels since ABC's good morning america piece. Additionally, emails received indicate a gathering storm of outrage is brewing in Congress and at State level governmental agencies. It appears the insurance industry is the next Wall Street. AIG was just the tip of the iceberg.

Harry said:   October 31, 2008 1:32 am PST
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Jackie said:   October 30, 2008 2:59 am PST
FYI - Dr. Allen Woolf passed away in September - Pancreatic Cancer. I do not know who his replacement is however lets hope ABC news and your site get a new look from the new chief medical officer.

symonds said:   October 28, 2008 3:04 am PST
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rosesmith said:   September 19, 2008 9:04 pm PST
Amazing!! I have never seen anything like this case.you can not expect a proper transferable skills analysis when the insurer withholds documents. ================= rosesmith Addiction Treatment

T B in Texas said:   July 31, 2008 7:52 am PST
CIGNA's claims handling facilities in Dallas handle all levels of appeals. Everyone talks. Any suggestion by Dr. Allen Woolf or Gary Person that each appeal gets a fresh look at every level is sheer nonsense. Good Morning America is sniffing around a very good target in Dallas. I hope the lid is blown off.

P. Marsh said:   July 30, 2008 4:43 pm PST
that is a fabulous appeal. CIGNA is operating a rouge operation in Dallas. Ten years is a long time to determine someone is disabled only to reverse course after a contract with the employer is terminated. Keep fighting because this case will find it's way into the media. Shame on Cigna management for letting this occur.

Thetsascam said:   July 28, 2008 5:25 am PST
Mr. Gary Person is the Manager of the Centralized Claim Team. Whether this case represents a "personal" thing or a "financial" thing is unknown. Our opinion is the claim handling is an "unprofessional" or "unethical" thing and that far to many people are suffering through this abuse of the ERISA fiduciary role. Thanks for the contribution

Jack L said:   July 26, 2008 1:18 pm PST
CIGNA's claim staff must have lost their collective minds on this claimant. Keep posting documents and communication because this case will certainly catch the eye and interest of investigative reporters. The appeal is well written and reads as if the case became a personal thing for Gary Person.

Thetsascam said:   July 24, 2008 6:04 pm PST
Thetsascam has emailed Dr. Woolf and other executives at CIGNA informing them of the existence of the website and the case. The emails are on the homepage in the most recent update. Thanks for visiting the thetsascam and contributing.

Carl said:   July 23, 2008 7:47 am PST
Is Dr. Allen Woolf aware of this case and the website? Can he deny knowlege?

Mary R. said:   July 22, 2008 3:50 pm PST
I read the appeal and Cigna's responses. I do not understand how Cigna can legitimately say they adjudicated this claimant's appeal. The first appeal completely destroyed the entire rationale for the denial. Both the IME Physician and the CRC wage and employment findings were discredited. Cigna simply moved the goalposts to an employee of Intracorp and created an even flimsier denial. Rotten to the core.

Janet Simpson said:   July 20, 2008 4:28 pm PST
Cigna must not have any oversight of the claims process or they are paying bonuses based on the financial impact of claims. This is not the way claims are supposed to be handled...ERISA or non-ERISA.

Kelli Beckett said:   July 20, 2008 5:40 am PST
ABC News and Good Morning America certainly should keep the pressure on Cigna and Dr. Allen Woolf. The ERISA disability nightmare is hurting many people and many families.

E. H. said:   July 18, 2008 6:04 pm PST
Cigna sucks!!!!! The minute they lost the contract with the employer they sought denials. There was no revenue coming in to support the claims and there was no employer for the claimant to complain to. Happens all the time.

Sandra Kullen said:   July 17, 2008 11:56 pm PST
I read the appeal and the responses from Cigna. This case looks like someone above said "deny no matter what". Dr. Allen Woolf has his work cut out for him if he has been in charge of this type of claim practice. Where are the regulators?

Alex Hendricks said:   July 16, 2008 8:52 am PST
Found your site with a Google search for Allen Woolf "Good Morning America". I was looking for additional commentary on Cigna's response to the GMA investigative report. Dr. Woolf better get his arms around the appeal submitted by the claimant referenced in this site. "Walking Slow" will be the least of his concerns.

Kathy said:   July 16, 2008 2:47 am PST
Where is Karen Haley RN (texas)? Has she spoken to Dr. Woolf? Has she spoken to GMA? After determining the claimant "unable to work" Cigna claim managers Gary Person and Karol Johnson (with no medical experience) reversed her findings. Dr. Woolf's statement to Good Morning America is not consistent with these actions.

linda said:   July 15, 2008 3:27 pm PST
you can not expect a proper transferable skills analysis when the insurer withholds documents.

William Ryan said:   July 15, 2008 9:57 am PST
Amazing!! I have never seen anything like this case. Somebody should write a book. Forget Good Morning America this requires Prime time. The part that simply galls me is the scheduling of the IME three days before the claimant's wife was to give birth.

Elizabeth Malone said:   July 14, 2008 4:38 am PST
Kudos to Good Morning America. Their investigative report is extremely important because Cigna can not bury it's indiscretions in the courts. The Court of public opinion is very important. Having cases that have not yet been filed in the Federal System that GMA can explore and question Cigna is imperative. This one appears to have everything Cigna does not want to address.

L. Stone said:   July 13, 2008 4:28 am PST
This Good Morning America story is going to get very interesting. The ABC News staff knows they have Cigna. Cigna is the new Unum. The States usually follow the public outcry.

Interested party in FL said:   July 10, 2008 5:06 pm PST
Can you please post some additional appeal documents and correspondence from CIGNA. After ten years of paying benefits and then denying based on some ex-Unum medical director this case is surreal. This may turn out to be the final nail in CIGNA's prosecution. I do not see how they can defend themselves in the court of public opinion on this. Three TSA's with different conclusions, an IME, a Peer Review, a nurse case managers unequivocal statement.....and this is after ten years of paying. The whole case appears to be irrational and contrary to everything Dr. Woolf said to Good Morning America. Please provide additional documents.

Disability Doc said:   July 10, 2008 11:59 am PST
There are certainly some familiar names involved in the case on this site. I can not believe Cigna utilized the opinion of a family practice physician (Robert Anfield) to overrule two orthopaedic surgeons. Equally disturbing is the fact that Dr. Anfield is unlicensed in the State of the claimant . Dr. Wolff's statement on the Good Morning America website does not pass the smell test. I hope GMA keeps after Cigna. This case is deeply troubling.

Kathy said:   July 10, 2008 7:47 am PST
The Insurance companies assume they can bury people in legal mumbo jumbo. The Good Morning America show exposes Cigna's practices for what they are....deeply flawed and predatorial. Hopefully GMA will take notice of the case on this site and ask Cigna's Dr. Wolff how this case squares with his statement in response to the show. Cigna was late in responding to the appeal, they used in-house doctors to overturn independent physicians and their own Nurse case manager, they disavowed the findings of their own surveillance operation, they had the same supervisor that reviewed the first appeal - review te second appeal ........ an absolute disgrace.

Jackson B. said:   July 10, 2008 4:20 am PST
This story needs to be investigated by Good Morning America. There are far too many people suffering through these disturbing claim tactics. Cigna should be ashamed of themselves for the case on this website. One has to ask how they get these doctors and counselors to dance with them. It has to be money.

Cigna Disability Victim said:   July 9, 2008 5:48 pm PST
Thanks for the additional info. I saw your post on ABC news website and had to visit. Cigna is operating a little shop of horrors in their dallas offices.

edu said:   June 6, 2008 4:08 am PST
Need always a revision and education and more information to cover some holes or minimized some problems. ___________________ operator Problem With Drugs or Alcohol? This Drug Rehab has Helped Thousands of Individuals to Recover. http://www.drugrehabcenter.com/

hector montoya said:   May 21, 2008 5:06 am PST
Thank you for the information. The CRCC code revisions are coming.

thetsascam said:   April 29, 2008 4:56 am PST
RPro, Thank you for the heads up. That Advisory opinion is consistent with a Cease and Desist from the CRCC to Philadelphia/Dallas/Pittsburgh. Someone should educate the CRCC the difference between a prescribed narcotic and substance abuse. Stupid is as stupid does.

RehabPro said:   April 27, 2008 4:31 pm PST
The CRCC recently listed the advisory opinion issued related to the case study on this website. It is 11/07 (2). The Insurance Company CRC completely crossed the line in the TSA. Here are some excerpts: The Committee considered a request for an advisory opinion pertaining to whether it is ethical for a CRC to proceed with the placement of a client who is currently an active substance abuser.... the Committee indicated that it would be unethical for a CRC to place a client...further, they responded that it is critical for CRCs to operate within the boundaries of their competence working jointly with treatment team members to develop a mutually agreed upon treatment plan....Finally, the Committee noted that CRCs who find that the demands of an affiliate organization conflict with the Code should work toward change within the organization, specifying the nature of the conflict to supervisors or other responsible officials...

Allen Marks said:   April 27, 2008 2:27 pm PST
Thanks for the info. The whole disability claim process is a virus. ERISA has created a monster.

Kathy said:   April 25, 2008 3:53 am PST
Regarding limitations one only needs to look at the Supreme Court's docket. There are ERISA cases that may help claimants in the future. Philadelphia's army of lawyers may have their egregious conduct stymied in the future. One of their own already walked away (or was let go) from her job at the end of the case study.

kathy said:   April 23, 2008 4:26 am PST
To Dr. M, Great observation. What troubles most people about this scam is the people in Philadelphia are not concerned about a "virus", they created it and defend it. It is that "virus" that leads ordinary people in positions of Appeal Manager, Claim Manager and Vocational Experts (CRC) to spurn ethics, federal guidelines and decency. Philadelphia condones, defends and encourages it.

BS CRC said:   April 22, 2008 3:48 pm PST
Unum did not teach the industry anything. The Attorney Generals need to investigate these cases. How many people need to be destroyed before these crooks are put under the hot lights.

sue glover said:   April 21, 2008 3:18 pm PST
The Insurance Industry is in bed with the CRCC. This pathetic scenario only happens when the body charged with overseeing the profession loses sight of the "client". Great website.

-Dr. M said:   April 17, 2008 6:18 pm PST
This is one of the great challenges to the insurance industry's ERISA scams. Simply amazing. I assume this case has not gone the judicial route yet and you are riding the statute of limitations. I'll bet some of the boys and girls in Philadelphia are just shaking their head saying how the hell did we get here and how do we stop the virus.

Allison said:   April 15, 2008 8:39 am PST
All of these cases being overturned by the Courts indicates a systemic problem. The CRCC really needs to step up and mandate some rules. Flying by the seat of one's pants is not professionalism. Too many morons running around fooling themselves into believing they are "experts".

A Fan in Voorhees said:   April 10, 2008 6:38 am PST
Keep digging and stay positive. Results will be apparent in due time.

SS said:   April 8, 2008 7:22 am PST
Thank you for trying to correct a problem that has existed for many years. Use of the transferable skills analysis in disability claim management without a Local Labor Market Survey amounts to no analysis at all. When are we going to start policing this nonsense?

S. Jones said:   April 3, 2008 5:31 am PST
If the SSA and the IARP admit the foundation of the transferable skills analysis is flawed or disconnected why is it used? I am confused. PS. Your link to the ssa rfp was changed or removed by the ssa

Gary said:   April 1, 2008 4:10 pm PST
Rehabilitation counselors are not experts. Insurance companies refer to CRC's as experts in claim management for their own monetary reasons.

TroubledWaters said:   March 28, 2008 9:39 am PST
That post yesterday is raising eyebrows. I liken it to an auto mechanic using a 1991 manual to fix a 2008 auto. To say the technology had changed during that time would be an understatement and to call the mechanic an expert of the 2008 vintage would be fraudulent.

Karen H said:   March 27, 2008 10:14 am PST
The evidence keeps mounting. You are doing a wonderful job uncovering the truth about disability claims and how people get screwed by the insurance industry. CRC's, RN's and MD's are used by the companies to control claims. It is a sick game. I know. Someone mentioned Erin Brockovich, this will be very similar when it is exposed.

AnotherFriend3 said:   March 27, 2008 6:10 am PST
Great Update. You have just proven what everyone needs to know using the industry's own written words. The use of transferable skills analysis using the DOT and O*Net in disability claim management is a fraud. The Dictionary of Occupational titles has not been updated in 17 years and O*Net is a mish mash of incoherent information. I made a copy of the IARP response, it says it all. I think a poster sized version should be forwarded to the CRCC. They don't have a clue.

Rose Collum said:   March 26, 2008 3:46 pm PST
Great information. Thanks for your efforts.

A fan in Voorhees NJ said:   March 22, 2008 6:27 am PST
Contested Case Rules apply!!

Alexander Witt said:   March 18, 2008 6:14 pm PST
The problem with vocational counselors is they are mostly idiots posing as intelligent, educated people. As soon as you enter the door of the office and they say hello you realize you are in the presence of a poser with no identifiable specialty other than some silly school handed a bozo a degree calling the person a "specialist" or "expert". Vocational Counseling in it's present form is a BS profession that dips into society's pockets every day. Great site, I hope you keep it up for a long time for all to see. Posers beware.

A fan in Voorhees NJ said:   March 17, 2008 7:00 am PST
This is an important week.... Keep your eyes and ears open.

Rehabilitation Counselor said:   March 15, 2008 5:31 am PST
The CRCC does not disclose who or what regarding letter of instruction or cease and desist adjudications for legal reasons. I agree the policy protects the CRC, organizations that employ CRC's and the CRCC. You are right that the complainant is unfortunately left in the dark. I personally believe the cease and desist secrecy is not in the public interest because it shields the offending behavior from public scrutiny. Any unprofessional or unethical activity that warrants a cease and desist order should be in the public domain. With regard to the letter of instruction I believe the secrecy is acceptable because it is used as an educational tool.

Elide Coldwell said:   March 14, 2008 2:13 pm PST
I am of the opinion the CRCC is fighting the same cause as Thetsascam (whoever you are). The balancing act is extremely difficult with insurance companies involved. I think the case study is an extreme case of unprofessionalism. I sincerely doubt the CRCC views that garbage as ethical. If they do then we are dealing with both moral and professional corruption.

A fan in Voorhees NJ said:   March 13, 2008 2:37 pm PST
Canary is spot on. Stay patient. People are very worried.

Jane said:   March 12, 2008 6:01 pm PST
Found the site via Findlaw doing research. Thank you for your efforts. i will check back often.

thetsascam said:   March 11, 2008 11:50 am PST
Thanks for all of the recent comments and communication. Visits to the website are absolutely booming. It is astonishing. The word is spreading and the pressure is mounting. Two quotes - "Leaders are people who do the right thing: managers are people that do things right." and "fear clogs, faith liberates"- Elbert Hubbard

Canary said:   March 10, 2008 5:57 pm PST
Apparently you are not aware of the pressure at these organizations to produce results ---denials--- at the highest levels. They call it cost containment but it really is a numbers game. Many times a determination of disability is rendered below that is blown out above. The puppeteer at the top moves the pieces so that none of the employees (admin, nurse, md) below knows what the final results of their action. ...........FIGURING OUT THE INTERNAL EMAIL SYSTEM WAS BRILLIANT. It made the organization question itself. I'm having fun watching this unfold bcause the whole scene is disgraceful. You have my email.

Reginald said:   March 10, 2008 6:13 am PST
Talk is cheap. The CRCC and the professional organizations need to get down to business. Setting standards for the insurance referral business would be a good thing for everyone involved. Since this web site was posted the awareness level is heightened. While I have a few issues with the content the overwhelming majority is consistent with the current state of affairs. The referral process in its current form is a shady business. Very gray. Good luck with your mission. I support it.

Ann Goldstein said:   March 7, 2008 7:53 am PST
Thanks for the information. The CRCC operates in a bubble when it comes the transferable skills analysis. They know it is abused by the insurance industry and they have done nothing.

Edward Smith said:   March 6, 2008 7:18 am PST
The judicial system regards the rehabilitation counseling profession as a joke in ERISA cases. Without standards and rules or guidelines the entire vocational evaluation is nothing more than a payoff for a result. Most of the counselors playing that game are dopes that could not succeed unless they operated on the fringes of legitimacy. I applaud your efforts. The CRCC should be ashamed of its inaction on the tsa.

ellen lockhart said:   March 4, 2008 4:28 am PST
The Erin Brockovich of ERISA!!!!! letters upon letters, knocking on doors, questioning professionals, uncovering the greed. Good will come of this. People involved will go down.

Karen H said:   March 3, 2008 5:22 pm PST
So many claimants have been screwed over the past couple years. You are scaring some people. They do not like curveballs. Something will break, be patient.

Rehab Professional said:   September 6, 2010 4:00 pm PST
The pressure from Insurance Companies is enormous. While I agree the CRCC should revise the Code of Ethics (as they are doing), the Insurance Companies need some tighter oversight. The blame for this outrage does not only lie on the shoulders of the CRCC. I am glad the website is also taking aim at the Insurers and others involved.

Alice Blood said:   February 12, 2008 12:11 pm PST
This website is a calling to all regulators!!! Come on now, the case study and the Combe case are examples of egregious conduct that is system wide. The abuse will not stop without government intervention.

r sanchez said:   February 8, 2008 3:07 am PST
Thanks for speaking the truth. TSA's have been abused for years in disability management. The rehabilitation counseling field is riddled with people who have no business being an authority on anything, much less vocational capacity evaluations.

Kathy said:   February 4, 2008 8:59 am PST
"Anything I've ever done that ultimately was worthwhile...initially scared me to death" ......"When people go to work, they shouldn't have to leave their hearts at home.â? - Betty Bender........."Stand up and save people from corporate and individual greed, stop being a coward" - me

C. Lane said:   February 1, 2008 6:04 am PST
"Within the last 48 hours, I received e-mails from CIGNA employees who said that this was a corporate policy - to deny, deny, deny," Geragos said, according to CBS. - This article is a must read ----- http://rawstory.com/news/2007/ Cigna_officers_defend_decision_to_ let_1225.html

Pete Schmitty said:   January 31, 2008 6:12 pm PST
WTF.....If the stuff in this case is legal after the UNUM PROVIDENT debacle there is a continuing problem in the disability insurance business. Dishman v Unum take two. My head is spinning trying to determine if it is money, blind loyalty, arrogance or stupidity or combination of all of them involved. My guess is this type of abuse will end up landing people and companies on the hot seat. Who is going to be the whistleblower? Someone always breaks first.

BC Forbes said: said:   January 29, 2008 8:49 am PST
"The man who has garnered millions at the expense of his conscience is a failure"- BC Forbes...........doctors, lawyers, counselors etc. are not immune. Great site, I think some folks are worried.

Kathy said:   January 27, 2008 2:48 pm PST
Looks like an attorney working for the insurance company has moved on in January. One can only hope these folks are beginning to look in the eyes of corporate evil and decide they don't want to be a part of it anymore. Too little, too late. Have fun with the photoblog.

TIM O'HARA said:   January 23, 2008 8:40 am PST
Incredible compilation of data and information. A must read for every regulator and judge. You should add John Langbein's work to the education section. The insurance industry has been utilizing every strategic legal manuever possible to deny claims. All working people covered by ERISA are at a disadvantage.

mary said:   January 22, 2008 12:02 pm PST
The CRCC updated the news section of the web site to include their most recent newsletter - winter 2007. Topic number one is "REVISIONS TO THE CODE OF ETHICS".

Read This - Instructive said:   January 21, 2008 4:18 pm PST
There was a doctor named McSharry who blew the roof off the claim denials......."Defendant expected the medical advisor to render opinions on conditions outside his or her specialty rather than to refer the file to a specialist in the field. It also required the non-specialist to support his training in the particular specialty even where the support required falsification. "Although an appeal of a denial is supposed to be reviewed independently and de novo, it is defendant's practice to rely on the original evaluation of the case." The plaintiff said in his first five months at UnumProvident he "tried to work out his ethical dilemma with defendant's practices and his role in them by walking a careful line, trying to follow defendant's express rules while still rendering truthful reports." http://stopunum.com/ex-unum-dr-mcs harry-gives-consolidated-deposition/

a friend said:   January 20, 2008 11:23 am PST
Robert Anfield (Bob) worked at UNUM and so did Cigna's SVP of Group, Mark Marsters. I'm surprised Bob landed at Cigna. He has moved around over the past few years after the Unum settlement. The case on this website is extremely bizarre. I do not get why a ten year old case ended in this fashion. Was Anfield involved?

Lawrence said:   January 20, 2008 7:06 am PST
The upcoming NCRE spring conference agenda includes a session entitled "Certification of Vocational Forensic Professionals - A Call to Action". Serious rehabilitation professionals are getting tired of the Insurance Industry's games. It is time to raise the bar to protect the client.

Julie H said:   January 19, 2008 11:52 am PST
OMIGOD.... It is amazing that physicians that never see patients and never perform surgery render decisions in disability cases. They are not real doctors. Real doctors do not need to cower behind desks to get a "lucrative" payday. This web site is really uncovering some unseemly behavior.

K. Cavarro said:   January 18, 2008 12:52 pm PST
I can not believe Cigna authorized the participation of one of their employees in that conference. I wonder why disability consulting is so LUCRATIVE!!!!! It is just like the CRC referral game. Everybody is making money in the claim denial machine.

another friend said:   January 17, 2008 3:22 am PST
I hear this site has sent some rumblings through the profession. It is about time.

Kelli said:   January 12, 2008 5:10 pm PST
Thanks for the information. I have had a nightmare with my disability claim. This site was a valuable resource.

thetsascam said:   January 3, 2008 7:01 am PST
Regarding other designations. The CDMS, CVE and CCM designations all originate out of the same place as the CRC designation - Schaumberg IL - and they all require unbiased, objective, ethical reports. Many people hold multiple designations however the CRC designation appears to be the most common hire for insurance companies in disability claims performing TSA's. Thetsascam belives change (ie. instituting TSA standards) must start at the CRC level.

JC Koch said:   January 2, 2008 3:46 pm PST
That is an amazing compilation of cases in the education section. Thanks to the researcher.

Another friend2 said:   December 29, 2007 6:23 pm PST
correction: should read "done by" (not "done both"). Apologies.

Another friend2 said:   December 29, 2007 6:21 pm PST
Are all TSAs required to be done by a CRC? What about TSAs done both employees of insurance companies with other designations?

thetsascam said:   December 29, 2007 6:09 am PST
Thanks again for all of the thoughtful comments. By no means does this site consider all CRC's to be pawns, poorly educated, driven by greed etc. Quite the contrary, this site believes the Insurance Industry has found a small number of CRC's that press the ethical boundaries to save the insurance industry 100's of millions of dollars in claims. This site wants the CRCC to take an active role in protecting clients while also leveling the playing field so that a small number of CRC's do not undermine the profession as a whole. The majority of CRC's should want the same. Enjoy the rest of the holidays and thanks for the overwhelming support. The number page views is steadily rising.

friend said:   December 28, 2007 2:02 am PST
I am a CRC and while I am not aware of the particular cases you mentioned, I do not work with insurance companies because their main goal is to return the person to work, despite their disabilities. To be fair and balanced, many CRC's do a great job and do care about the client. TSA while not scientific, provide an overview of what skills may transfer to other occupations. Public State Agencies and private agencies use these as a gage to look into other occupations for clients. As a CRC, I am a proponent of helping clients return to work and disabled clients want to return to work as well, but it should be appropriate work and carried out with the client's interest in mind, not the insurance company's interest.

mary earhardt said:   December 27, 2007 10:52 am PST
If the CRCC did not take firm measures against the counselors in that case the CRC designation is in jeopardy of losing its credibility. If this site gains momentum and awareness I see trouble ahead for all parties involved. I do not see a mention of the surveillance in the case docs, why? Also why videotape the pregnant wife and child?

Rich Portale said:   December 18, 2007 7:44 pm PST
The case on the homepage is not the work of professionals. Collectively everyone involved let the client down. I think it is time to stop handing out CRC designations to people who do not respect the profession.

m said:   December 18, 2007 9:26 am PST
Another transferable skills analysis tossed by a Judge: http://ddbchicago.com/archives/casenote%20of%20month.htm

Mary Wright said:   December 15, 2007 12:41 pm PST
This case is an outrage. Whoever was involved should have their certification revoked. I hope the CRCC sent copies of the ceast and desist orders to all fifty states.

Aristotle said:   December 14, 2007 2:01 pm PST
Moral excellence comes about as a result of habit. We become just by doing just acts, temperate by doing temperate acts, brave by doing brave acts.................KEEP PLUGGING AWAY

Rehab pros said:   December 14, 2007 9:02 am PST
You are being heard. The IARP has put together an instructional class entitled: ETHICAL CONSIDERATIONS IN DISABILITY MANAGEMENT - With the employer focus on cost containment, how do we ensure that our program designs and resolution of an individualâ??s escalated issues meet the fundamental principles of ethical behavior? Ensuring compliance with governmental regulations is a good start, but is it enough? Do the employers you work with suffer from periodic bouts of â??managerial mischiefâ??? Register for this thought provoking session to learn how to coach employers through a framework for ethical decision making. Case studies will be provided. The CRCC and CDMS Codes of Ethics will be used.

Rehabilitation Counseling Educator said:   December 13, 2007 5:32 pm PST
The CRCC took action and will in the future if a complaint is filed. Anyone in the field that has reviewed this case knows it is a nightmare. Your message has to find those with the power to deal with the insurance companies. The CRCC is obligated to alert State authorities of their actions but it up to the State to act. Please take a deep breadth. Trust some people.

thetsascam said:   December 13, 2007 8:24 am PST
Thanks again for the feedback and suggestions. All options are on the table. This process really has only reached DEFCON 1 hoping certain parties would see the light but that doesn't appear to be the case. As we dig, the names of parties associated with previous claim bebacles at other companies are reappearing in these recent cases. This TSA SCAM appears to be systemic and involves CRC's, claims adjusters and medical directors. Please pass the site link on to others.

Another Friend said:   December 13, 2007 1:56 am PST
File a complaint against the CRC and the company that generated the Cease and Desist orders, Letters of Instruction etc. ERISA does not provide immunity to Counselors, Physicians and other professionals. Get the records through the court.

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